Thursday 8 March 2012

BELL porting out - 30 days notification to switch cell phone provider

Long Story short; I wanted to go to a different provider after contract expiration.

If you just go to new provider and sign up with them you will have to pay for another month with current provider. This is because they require you to provide them with 30-days notification.

After several calls and half hour recorded discussion I was finally allowed to give notice to avoid double paying two bills.
Port notification code Bell: NTFYWNPP2

This "feature" code must remain on your account for min 30 days. After which you have 30days (60 days from date of notification to port) to port over. This will avoid you to have to pay the penalty of failure to provide 30 days notification.


Koodo told me to call Bell to give notice so I dont pay the 30 days notification.
Bell told me I cant give notification (yes actually said I cant) and that I just have to go to the new provider and they will take care of everything, including notifying them. After which I will be ported over and will start being billed by new provider, but I will also have a bill from current provider (BELL) for 30 days of service from date of port (actually from date of port notification)

I was repeatedly told there was NO WA TO AVOID PAYING the 30 days notification. I kept at it and told them it did not make sense. "All I want to do is give you the notification that you require me to give you by your terms that you are referring to."

Eventually they fingured out that they can add the feature or code of port-notification on the number and after 30 days you can port overr and pay only up to the day of porting.

This way you dont end up paying Bell for service not provided as you stay with them for the 30 days during the notification period and then they bill you up to the day you go switch/port.


Key word and concept:
Port notification and then be willing to wait 30 days to go to new provider.